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Talview Technical Support Bot

3

AUDIO ISSUE

Most of the time the audio problems are a result of improper, defective cables. Also Mobile ear phone will not detect to the laptop while taking the assessment, use only proper microphone. 

 

I AM FACING A PROBLEM USING A MICROPHONE

 

I COULDN'T HEAR ANYTHING WHEN THE AUDIO PLAYS BACK.

 

Low Volume detected while taking the automated assessment.

 

I am facing a problem using microphone

This issue occurs in following cases only if the application is not able to record your voice.

 
Please follow the below steps to pass the Hardware test stage.
 
1. Your system volume should be high.
2. During the Hardware Test when the system is recording your audio, please talk clearly into the microphone for the full five seconds.
3. Also ensure that all other multimedia applications like Skype etc have been closed on your system while you attend the assessment.
4. You should not use mobile earphones to record your voice, kindly use the inbuilt mic of the laptop or use a proper microphone to record your  voice.

   

I COULDN'T HEAR ANYTHING WHEN THE AUDIO PLAYS BACK.

This issue occurs in following cases only if the application is not able to record your voice.

 
Please follow the below steps to pass the Hardware test stage.
 
1. Your system volume should be high.
2. During the Hardware Test when the system is recording your audio, please talk clearly into the microphone for the full five seconds.
3. Also ensure that all other multimedia applications like Skype etc have been closed on your system while you attend the assessment.
4. You should not use mobile earphones to record your voice, kindly use the inbuilt mic of the laptop or use a proper microphone to record your  voice.

 

 LOW VOLUME DETECTED WHILE TAKING THE AUTOMATED ASSESSMENT

 This issue you are facing is because you are able to hear the audio during the hardware (audio) test and application is not allowing you to proceed with the interview by showing Low Volume Detected message.

 

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Please follow the below steps to bypass hardware test.

 

1. In the hardware test page, the current url of the page would be like "https://appv4.talview.com/candidate/assessment/hw-test?c=PoyFMjTb41u1rfvq9Aog~Mp-HWKq6oiqZATT1j7RjHIxMTczNzk_"
2. Change the text in the highliighted portion of the link as shown below to bypass hardware test and proceed to interview directly     "https://appv4.talview.com/candidate/assessment/attend?c=PoyFMjTb41u1rfvq9Aog~Mp-HWKq6oiqZATT1j7RjHIxMTczNzk_"