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Candidate Technical Support

What is Automated Video Assessment and How to attend the Assessment?
For the Automated/Asynchronous Video Interview, as a candidate, you can record your video responses to a set of questions predefined by the recruiter. Typically each question will have a maximum 5 minutes to answer and recruiter used to ask 5 to 10 number of questions or sometimes more. You can attend the assessment either from your Android or IO’s mobile application as mentioned in the email or from the web browser.
 
What is MCQ or Multiple Choice Assessment and How to attend the Assessment?
A multiple choice is a form of an objective assessment in which respondents are asked to select the only correct answer out of the choices from a list.
 
 
 
What is Essay Assessment and How to attend the Assessment?

For the Written/Essay Assessment, as a candidate, you can type in your answer or upload the answer file for the set of questions predefined by the recruiters. You can attend the assessment either from your Android or IO’s mobile application as mentioned in the email or from the web browser.

How to attend an Essay Section from the Web or Laptop?

What is Live Interview and How to attend the Live Interview?
A Live Interview is a scheduled interview with the candidate and hiring manager which will happen through the internet via webcam. You connect face to face with the opposite party from the convenience of your own Laptop. Typically, live interviews are a maximum 60 minutes in duration and occur right in your web browser or through the mobile app.
 

How attend a live interview from web application?

Video or Camera Related Technical Queries

You might encounter some problems with the camera if your external camera is not connected properly to your laptop or desktop.
Try closing all applications that could be using the camera like Skype and instant messengers like Facebook Messenger, Windows Live Messenger, etc.

You can also refer the below link for the step by step method to have your face detected.

My face is not being detected

Audio or Mic Related Technical Queries

Audio-related issues often occur due to improper or defective cables. It is essential to ensure the correct setup and functionality of your audio equipment.

Another common scenario where microphone problems arise is when the browser does not have the necessary permissions to access the hardware. To grant the required permissions, you can refer to our step-by-step guide by clicking here.

Please note that when attending the test on a laptop, a mobile earphone may not be detected as a valid microphone. In such cases, we recommend using a dedicated microphone for optimal performance.

By addressing these factors, you can enhance the audio quality and resolve any potential issues during your assessment or interview.

The Verification Code is ‘Invalid’ on the Platform

Kindly check if you are entering the correct verification code as mentioned in the invitation email. Ensure there are no extra spaces before or after the code. You can refer to our step-by-step guide by clicking here.

Is It Mandatory to Upload my Resume in the Pre-Form?

We kindly advise reaching out to the HR/recruiter team for further assistance regarding your inquiry as the Talview team is uncertain about its necessity. You can locate the contact details of the HR/recruiter on the organization's official website. However, we remain available to provide support and assistance with any technical concerns related to the test.

My Assessment Timer Is Not Working. What Do I Do?

It appears that there may be a network stability issue on your end if the

  • timer gets closed automatically

  • timer paused or not working

We recommend closing the application and then using the same verification code and link to continue. Your assessment will seamlessly resume from the exact question where you left off, allowing you to continue with your test without any interruption.

What Do I Do If My Assessment Timer Closes Automatically?

This issue typically arises due to a network disconnection or a failure in data transmission to Talview's servers. To resolve it, we recommend closing the application and utilizing the same verification code and link to resume the assessment. By doing so, you will be able to seamlessly continue from the exact question where you previously left off, after going through the basic hardware checks you did earlier, ensuring a smooth and uninterrupted test experience.

Note: A hardware check is mandatory to make sure all the necessary hardwares such as cameras and Microphones are working fine.

Which Type of Assessments Are Supported in the Mobile Application?

Asynchronous/Automated Video assessments, MCQ assessments, and Essay assessments are supported in the mobile application.
Sections other than these can be attended from the web platform only.

How Do I Know How Long My Assessment Will Take?

The duration of your assessment is determined by the specific section and the number of questions included in the test. You can find the estimated time for each section either in the pre-instruction of the section or in the invitation email, depending on the configuration set by your organization.

The application stopped responding during the assessment. What do I do now?

If you encounter this issue, please try closing the browser and logging in again using the same link and verification code given in the invitation email. If the problem persists, we recommend taking a screenshot of the entire screen (without cropping the image) and submitting a ticket to our support team. You can raise a ticket by clicking here.

What should I do if my assessment page gets stuck during the assessment session?

Please ensure that your internet connection is stable and try refreshing the page. If the issue persists, we recommend closing the browser and logging in again using the same link and verification code provided in the invitation email. If the problem still persists, please take a screenshot of the entire screen (without cropping the image) and submit a ticket to our support team. You can raise a ticket by clicking here