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Candidate Technical Support

What is Automated Video Assessment and How to attend the Assessment?
For the Automated/Asynchronous Video Interview, as a candidate, you can record your video responses to a set of questions predefined by the recruiter. Typically each question will have a maximum 5 minutes to answer and recruiter used to ask 5 to 10 number of questions or sometimes more. You can attend the assessment either from your Android or IO’s mobile application as mentioned in the email or from the web browser.
 
 
 
 
What is MCQ or Multiple Choice Assessment and How to attend the Assessment?
What is Essay Assessment and How to attend the Assessment?

For the Written/Essay Assessment, as a candidate, you can type in your answer or upload the answer file for the set of questions predefined by the recruiters. You can attend the assessment either from your Android or IO’s mobile application as mentioned in the email or from the web browser.

How to attend an Essay Section from the Web or Laptop?

How to attend an Essay Section from the Mobile Application?

How to attend an Essay Section from the Web or Laptop using the public link?

How to attend an Essay Section from the Mobile Application using the public link?

What is Code Assessment and How to attend the Assessment?

As a candidate, you can do the programming test online in the compiler defined by the recruiter. This will help recruiters to identify the best developers by giving you an opportunity to showcase your coding skills in a controlled environment with a variety of programming tests. You can attend the assessment from the web browser from your laptop.

How to attend the code based video assessment from Web or Laptop?

How to attend the code based video assessment from Web or Laptop using the public link?

What is Live Interview and How to attend the Live Interview?
A Live Interview is a scheduled interview with the candidate and hiring manager which will happen through the internet via webcam. You connect face to face with the opposite party from the convenience of your own Laptop. Typically, live interviews are a maximum 60 minutes in duration and occur right in your web browser or through the mobile app.
 

How attend a live interview from web application?

Video or Camera Related Technical Queries

You might encounter some problems with the camera if your external camera is not connected properly to your laptop or desktop.
Try closing all applications that could be using the camera like Skype and instant messengers like GTalk, Facebook Messenger, Windows Live Messenger, etc.

This issue also occurs if the internet is blocked by a restrictive firewall. This usually happens when you are trying to take the assessment on a corporate network/ LAN, using your office laptop or using your school/college's network.

If the problem persists, we recommend you try a different internet connection/access.

 

  1. My face is not being detected

Audio or Mic Related Technical Queries
Most of the time audio problems are a result of improper, defective cables.
If you are attending the test on a laptop, a mobile earphone will not be detected. Please use a proper microphone.

Versant Related Technical Queries
While taking a Versant test you might have faced the issues like camera not detected, or window popup is not coming, microphone issues or network issues in the versant platform. Make sure that the popup blocker should be disabled always for this website and internet speed i.e. both upload speed and download speed should be more than 1 Mbps. You should attend the Versant test in Mozilla Firefox or Google Chrome and please note that do not attend this test in IE or Internet Explorer or Mobile Application.Please don't get panic if the timer is running on the screen.The versant (VEPT) test is only for 50 minutes, we have already provisioned for 120 minutes.
  1. I am not able to pass the hardware test (Camera or Video and Mic or Audio)
  2. Pop-up Window is not coming and the test is not starting and the timer is running on the screen
  3. I am not being forwarded to the second section after completion of the versant test
  4. I am facing a network issue while taking the assessment
  5. I am facing a microphone failure issue
The Verification Code is ‘Invalid’ on the Platform

Kindly check if you are entering the correct verification code as mentioned in the invitation email. Ensure there are no extra spaces before or after the code.
In case the issue persists, please contact the support team by clicking here.

Is It Mandatory to Upload my Resume in the Pre-Form?

Yes, it is mandatory to upload your resume in the pre-form.
All the fields in the pre-form are mandatory.

My Assessment Timer Is Not Working. What Do I Do?

Ensure your internet connection is working fine. Close the browser and log in again using the same link and verification code.
If still the same issue persists, contact our support team. Please make sure you share a screenshot of the same with us.

What Do I Do If My Assessment Timer Closes Automatically?

Close the application and open it again using the same link and verification code. You can continue the test from where you left.

Which Type of Assessments Are Supported in the Mobile Application?

Asynchronous/Automated Video assessments, MCQ assessments, and Essay assessments are supported in the mobile application.
Sections other than these can be attended from the web platform only.

Can I Start an Assessment on My Mobile Phone and Continue It from My Laptop?

No, you cannot continue an assessment on the web if you started it on your phone. You will have to continue your assessment from your mobile phone only.

How Do I Know How Long My Assessment Will Take?

The time your assessment takes depends on the section and number of questions in the test. You can see the approximate time on the verification page of the assessment once you enter the platform.

The application stopped responding during the assessment. What do I do now?

Close the browser and log in again using same link and verification code. In case the same issue persists, please take a screenshot of the whole screen (do not crop the image) and raise a ticket to the support team. Click here  to raise a ticket.

What should I do if my assessment page gets stuck during the assessment session?

Check your internet connection and try reloading the page. If there is still a problem, close the browser and log in again using same link and verification code shared in the invitation email. In case the same issue persists, please take a screenshot of the whole screen (do not crop the image) and raise a ticket to the support team. Click here to raise a ticket.t.