The Thunder Bay District Health Unit (TBDHU) is one of the 35 Public Health Units operating in the Province of Ontario, Canada. They are a non-profit agency funded jointly by the provincial government and the municipalities they serve. TBDHU oversees a geographic area of over approximately 230,000 square kilometers, with approximately 146,000 residents.
As a committed progressive public health agency, TBDHU is committed to improving health and reducing social inequities in health through evidence-informed practice. They work with individuals, families, coalitions, and partner agencies to promote and protect health and to prevent disease.
For over 15 years, TBDHU has been instrumental in creating a program for everyone living in Ontario to get easy access to the Ministry of Health and Long-Term Care recognized food handler certification. The certification exams were conducted in the traditional in-person format, incurring much cost in terms of time, money, and effort.
TBDHU was scouting the market for a cost-effective solution that could help them transition from in-person to an online certification while maintaining exam integrity and reducing operational costs substantially. They also were looking to expand the reach of the program beyond the current geographical location. They saw the perfect match with the Talview Proctoring Solution.
TBDHU now has a 100% virtual certification process that allows test-takers from across Canada to get certified remotely. The Talview Proctoring Solution helped TBDHU to:
Leverage AI-enabled remotely proctored exams that ensure safe and secure assessment of the test-takers from anywhere.
Scale up the certification process while maintaining evaluation consistency and test integrity
Expand reach of TBDHU's certification course throughout Ontario province
Name: The Thunder Bay District Health Unit (TBDHU)
Solution(s) Used: Remote Proctoring
“People are really using this opportunity at home to get certified in a variety of things. So, we’ve been very positively impacted by using Talview [proctoring solution] and we’re very happy with the service.”
Program Assistant, Thunder Bay District Health Unit, Ontario, Canada
Increased operational costs due to in-person exams
Inability to conduct large-scale exams due to the limited geographical reach of the program
Concern of online exam security and integrity
Unable to scale staff to meet test demand
Safe and secure testing environment with remotely proctored exams on a third-party test engine
Seamlessly integrate AI-powered Talview Proview Remote Proctoring solution
Safe and secure, 100% online testing environment
Significant increase in the number of applicants, from 50 in a week to 100-150 in a week
Save staff time with AI-enabled proctoring
Increased reach across geographies
Remarkable decrease in operational cost