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Training & Certification Leader
To nurture and sustain a successful certification program, you have to build awareness and establish a brand. In this session, we will cover marketing and communication strategies, creating a multiplier effect through community and social media, and how to create internal awareness across different functions within the company
Your relationship with your certification candidates is definitely not a transactional one. Let’s focus on managing the relationship with certification candidates throughout the lifecycle of the certification program in this session. We will cover engagement from early awareness to post-exam, providing adequate support and rewards, and creating a positive experience for the certification community.
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Let’s explore the considerations and options for delivering certification exams, such as low stakes or high stakes options, proctoring options, and selecting a delivery vendor. We will also discuss the importance of ensuring security, privacy, reliability, and availability in the certification delivery process.
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We will cover best practices for effectively operationalizing a technical certification program in this session. Topics will include supporting candidates through self-service, chatbots, and back-office support, maintaining and updating exams, and recertification approaches. We will also discuss the importance of educating, engaging, and requiring participation from other organizations within your company to streamline processes and ensure compliance.
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Congratulations, you have successfully created your own technical certification program. But what are some best practices in developing and managing certification programs? Where do some of the newer technologies come in? What are some possibilities with blockchain and metaverse?
Sundar Nagarathnam is a proven leader and innovative pioneer in sales, product, and technical education and certification programs with organizations including Oracle, Salesforce, NetApp, and VMware. To address the ever-accelerating pace of technological change, Sundar has focused on the need to improve the methodologies for the global skilling, re-skilling, and up-skilling of employees, partners, customers, and students in academia.
With a history of demonstrated success in leadership roles in Training and Product Management, as well as Operations & Professional Services, Sundar has been instrumental in building, turning around, and transforming training and enablement programs in small, medium, and large organizations.
